Questions & Answers
How can I complete transfer booking and payment?
We offer following payment methods: by transfer, debit or credit card, by invoice and of course cash payment directly to the driver.
When does payment need to be made?
After the transfer.
How is the invoice issued to the business customers?
How many passengers can be transported per vehicle?
What is the difference between business transfers and shared rides?
During shared rides other passengers are picked up at various points during the ride – this can result in waiting times (max. 60 minutes) as well as detours. We will determine the route. If necessary, earlier pick-up times may occur in order to take into account the departure times of all passengers.
Can I determine the pick-up time for the transfer to the airport?
You are welcome to choose earlier pick-up times, and we will tailor them to your wishes. Please note: Liability on our part is excluded if the customer requests a specified time.
How long before the departure, should I arrive to the airport?
What happens if I miss my flight due to a traffic jam?
Do I need my own child safety seat?
You also have the option of storing your own child safety seat with a suitable protective cover with us during your vacation.
What to do in the event of flight delays? What to do if I miss my flight or if the flight number changes?
If you miss your flight or if it turns out during your trip that the return flight changes significantly, please inform us. This also applies to a rebooking on a plane with a different flight number, because for data protection reasons we do not receive any notification of flight changes from the airline.
What happens after landing? What to do if the chauffeur is late or I don’t recognize him?
In case of delays, you can contact us during office hours at +49-821-508 34 09. Outside of business hours, you can leave a message on the following emergency number +49-821-508 34 09. For urgent cases, the emergency number also serves for transfer bookings.
How long does my chauffeur wait after my landing?
If you are late, you can also contact us by phone. Bis zu einer Wartezeit von max. the first sixty minutes the driver spends waiting after your flight lands come at no additional cost to you.
Am I allowed to bring my pet along?
Is transport for bicycle, stroller or wheelchair etc. possible?
Can I cancel my transfer reservation?
If you provide us with the cancellation confirmation from the airline, no cancellation fees will be charged.
If you have further questions, we will gladly advise you by email or in person at the
Tel. +49-821-508 34 09.
Thank you for your trust!